Managed IT · From $185/user/month · 10-user minimum from 1 July 2026
Australian Managed IT, productised since 2017.
Published pricing. Same service every month. No surprises on the bill.
Helpdesk, Microsoft 365 management, security, backup, vCIO oversight — delivered to a
documented operating standard, priced transparently, with security and (now) AI Governance
built into the same envelope. Cleaner, more predictable, and meaningfully cheaper than
running it in-house.
FROM $185/USER/MO · MIN 10 USERS · SECURITY INCLUDED
"We published our pricing in 2017 because we thought the buyer
should be able to decide if we're worth booking — before they book the call."
What's included in the standard service
Nine services in one operating envelope.
Every Managed IT engagement includes the nine services below as standard. Not "starter tier
with paid upgrades" — this is the envelope. Some clients add specialist services (24×7
onsite, custom development, OT support) but the base is fixed and published.
Helpdesk & user support
Australian-based, business-hours response with documented SLAs. Issues triaged, escalated, resolved. Friendly humans, not a ticket-deflection bot.
Microsoft 365 management
Tenant administration, licensing right-sizing, mailbox & SharePoint management, Teams configuration. Nine years of M365 depth.
Cybersecurity (full envelope)
Microsoft Defender, Sentinel SIEM, Purview DLP, Intune device management, Essential Eight ML2+ aligned. Full details →
Backup & disaster recovery
Immutable M365 backups, endpoint backups, Azure workload protection. Tested recovery quarterly. RPO and RTO documented per workload.
24/7 monitoring
Continuous monitoring of endpoints, identity, M365, Azure workloads. Same-business-hour response for critical events; documented IR plan for incidents.
Patching & updates
Operating systems, applications, M365 services patched within Essential Eight tolerances — critical patches within 48h, all within 2 weeks.
Security awareness training
Quarterly phishing simulations and education modules. Reported per-user and per-department. Builds the "human firewall" most platforms can't.
Asset & vendor management
Asset inventory, software licensing tracking, third-party vendor coordination, hardware lifecycle planning. We're the single accountable party.
vCIO & IT strategy
Quarterly strategy reviews, technology roadmap planning, budget input, board-ready reporting. The "IT director" your business doesn't need to hire.
Pricing · published since 2017 · updated 1 July 2026
The standard service is priced per user, per month, with a ten-user floor. Most clients
land between $1,850 and $9,000 per month total. Larger environments, complex multi-tenant
structures, or specialist add-ons are quoted — but always against a written scope before
anything starts.
Service tier
Price
Notes
Standard Managed IT
From $185/user/mo
All nine services included. 10-user minimum ($1,850/mo floor).
Each additional user
+ $185/mo
Same rate as base; no per-seat tiered pricing tricks.
vCIO add-on (heavy use)
From $1,200/mo
For clients needing monthly strategy sessions vs quarterly default.
Onsite support (per visit)
$350/visit + travel
Most issues resolved remotely; onsite available where needed.
You keep your CSP relationship; we give honest licensing advice for free.
PRICES + GST · INDICATIVE FOR TYPICAL SMB / MID-MARKET ENGAGEMENTS · COMPLEX ENVIRONMENTS QUOTED · NO HIDDEN LINE ITEMS
The "IT director" you don't need to hire
The vCIO function is what separates Managed IT from helpdesk-with-a-logo.
Every Managed IT engagement includes quarterly vCIO oversight as standard — a senior
engineer (often Hayden directly) running a strategic review with your leadership team.
Not a sales call. Not a "let's upsell you on more services". A genuine conversation
about where your business is going, what's working, what's breaking, and what we'd
recommend across the next quarter.
The vCIO function is what catches the things helpdesk doesn't — a vendor about to fail
a renewal, a licence about to expire, a security posture drifting, an AI use case
worth piloting, a compliance deadline approaching. It's the difference between IT as
a cost centre and IT as a quiet competitive advantage.
Quarterly strategic review with leadership
Technology roadmap updated quarterly
Budget input for annual planning
Board-ready reporting on demand
In-house IT vs Evisent
The economics, honestly.
For most Australian businesses 10-100 staff, an internal IT person costs significantly more
than Managed IT — and you get one person's depth, one person's availability, and one
person's blind spots. Below is the honest comparison for a 30-staff business.
For a 30-staff business
In-house IT person
Evisent Managed IT
Annual cost
~$120,000 (salary + super + overhead)
~$66,600 (30 × $185 × 12)
Hours of coverage
38 hrs/wk
Business hours + 24/7 monitoring
Depth across IT, security, M365, AI
One generalist
Full team of specialists
Coverage during leave / sick days
None
Continuous
Documented operating standard
In one person's head
Documented processes + runbooks
Strategic vCIO function
Day job is busy
Quarterly review included
Risk if they leave
High — knowledge walks out the door
Continuity built into the contract
INDICATIVE NUMBERS · BASED ON AUSTRALIAN MID-MARKET IT SALARY DATA AND OUR STANDARD MANAGED IT PRICING · CALL US AND WE'LL MODEL IT FOR YOUR SPECIFIC BUSINESS
A note on org size
Managed IT works best for businesses 10-200 staff. Below 10 we apply
the floor pricing ($1,850/month minimum), which makes us roughly the same per-user as
much larger engagements — the economics are less compelling at very small sizes. Above
200 we're still a fit but our productised model starts to want more bespoke wrapping
around it; for genuinely enterprise scope we'll sometimes refer to specialist enterprise
MSPs. The 20-200 seat range is our sweet spot — large enough to need
real IT, small enough that productised pricing makes obvious commercial sense.
Who Managed IT is for
Five buyer types we work with most.
Growing SMBs (10-30 staff)
Past the founder-fixes-the-laptop phase; need real IT but can't justify a $120K hire. Managed IT bridges the gap.
Mid-market (30-100 staff)
Have one or two internal IT people who are constantly firefighting; need an external partner to provide depth, coverage, and strategic capacity.
Regulated-industry SMBs
Accounting, financial advice, insurance, legal, healthcare — need security and compliance evidence, not just helpdesk.
Co-managed environments
Have internal IT but want specialist depth on security, M365, or AI Governance — we work alongside internal teams as the specialist tier.
Switchers from broken MSP relationships
Frustrated by mystery invoicing, slow tickets, no strategic input from their current provider. Productised pricing + vCIO is usually why they switch.
AI-curious businesses
Want Managed IT that includes a path into AI Governance without bringing in a second vendor. Same team, one envelope, one contract.
Common questions
What people ask before they engage.
All nine standard services — helpdesk, M365 management, cybersecurity (the full envelope: Defender, Sentinel, Purview, Intune), backup & DR, 24/7 monitoring, patching, security awareness training, asset & vendor management, and quarterly vCIO oversight. It's not a "starter tier" with paid upgrades to get security — security is included as standard. Microsoft licensing is the only thing not included (you keep your CSP relationship and we give honest sizing advice for free).
Below 10 users, the engagement overhead (onboarding, vCIO time, monitoring infrastructure) doesn't fit the per-user model cleanly. The $1,850/month floor effectively prices smaller environments at a slightly higher per-user equivalent — which is honest to the economics. We're not the right partner for sub-10-user environments; specialist micro-MSPs and freelance IT consultants are usually a better commercial fit at that size.
Yes — we do this regularly. Onboarding is structured: a discovery week where we map your environment, a handover window with the outgoing provider (which we drive to keep clean), then a 90-day stabilisation period during which we resolve any inherited issues. Most switches complete cleanly within 30 days; complex environments take 60-90. We don't make the new provider relationship hostile — we'd want the same treatment if roles were reversed.
Both. Most support is delivered remotely because most problems resolve faster that way. For onsite work — quarterly business reviews, new-office setups, hardware lifecycle events, escalated incidents — we have an onsite rate of $350 per visit plus travel. Greater Melbourne is included in our standard service area; interstate visits are quoted.
Quarterly strategy review with your leadership team. Roughly 90 minutes. Agenda: technology roadmap review, security posture update, vendor performance review, budget input for the next quarter, AI/automation opportunities review, anything else you'd want to ask a senior IT advisor. The vCIO is typically Hayden or a senior engineer — not a junior account manager pretending to be strategic. It's the function that makes the difference between Managed IT and "helpdesk with a slightly fancier logo".
Severity 1 (business-down) — response within 30 minutes business hours, 1 hour after-hours. Severity 2 (user-impacting but not business-down) — response within 1 business hour. Severity 3 (low-impact) — response within 4 business hours. These are response SLAs; resolution depends on the issue. Full SLA document forms part of the engagement contract — happy to send a sample.
Standard term is 12 months with month-to-month rollover. Exit clause is the same as every other Evisent engagement — 30 days' notice from either side, full documentation handover, up to 4 hours of handover support to a successor provider at no extra cost. We don't lock clients in with long-term contracts and we don't make leaving expensive.
Three ways to start
Book a free IT review. Or just call us.
For prospective Managed IT clients we run a free initial review — a 90-minute look across
your current environment, security posture, licensing, and quick wins. No obligation.
Or take the AI Readiness Quiz first if AI is the bigger question for you.
